Please order your repeat prescriptions using our on line system and indicate on the request which pharmacy you wish us to send your prescription to, you can drop it through the letter box at the surgery, use the phone line by pressing option 1, or you can  post your request to us. Please remember that whatever method you use it takes 3 working days from receipt of your request before the prescription is sent to the pharmacy of your choice. Please note any prescriptions ordered more than 1 week in advance will not be issued unless you have advised us that you require your medication early due to a lost prescription or going on holiday. Thank you

 Please indicate the local pharmacy of your choice in the comments box and we will send your prescription there within 3 working days.

If you order your medication online please remember it still takes 3 working days to process WE CANNOT GUARANTEE WE WILL HAVE PRESCRIPTIONS READY THE SAME DAY YOU ORDER THEM.  The site is only looked at twice a day by members of staff. 

Repeat Prescriptions

If your doctor agrees, you may obtain regular repeat medication from your "repeat list".  Any medication listed on the right hand side of a prescription are those that are on your "repeat list".  To order a medication from your "repeat list" you should:-

• Arranging with a local pharmacist to order and collect your prescriptions from the surgery
• Post your request by royal mail or put your request through the letterbox on the surgery door
• Order your repeat medication online via www.springfieldmedicalpractice.scot.nhs.uk.  PLEASE BE AWARE IF YOUR MEDICATION IS NOT ON YOUR REPEAT LIST BUT IS AN ACUTE ITEM FOR EXAMPLE ANTIDEPRESSANTS OR THE CONTRACEPTIVE PILL THE DOCTOR MAY NOT SIGN YOUR PRESCRIPTION AND MAY ASK TO SEE YOU PRIOR TO ISSUING YOUR PRESCRIPTION. 
• Order by phone pressing option 1
• Please do not phone to confirm your prescription is ready as this blocks our telephone lines and generates a large amount of work for reception staff.
• Please note that If you order your Prescription more than 1 week early this will NOT be issued unless you have advised the Practice for the reason (Going on holiday, lost prescription)
• If you order your medication online please remember it still takes 3 working days to process WE CANNOT GUARANTEE WE WILL HAVE PRESCRIPTIONS READY THE SAME DAY YOU ORDER THEM.  The site is only looked at twice a day by members of staff. 

What is a Repeat Prescription

It is a prescription you can get without having to see your doctor but first of all, your doctor will decide whether it is safe for you to have this medication regularly without being seen.  These items are listed on the right hand side of your repeat prescription computer slip.

There will be a limit to the number of issues after which your doctor will want to see you to review your treatment.

Only order what you need.  Over £24 million of unwanted medicines per year are thrown away in this area alone.

What happens to the request slip?

1. Requests are processed by a designated receptionist
2. The request is checked to see if it is due, including an over use or under use check
3. If it is due, the prescription is generated and set aside for your doctor to sign
4. If it is not due, your doctor will leave a note in reception which will be given to you when you call in to collect your prescription
5. All prescriptions are passed to your doctor to check before signing.  This takes time and will be attended to AFTER surgery
6. Once signed, the prescriptions are sorted and filed in order ready for collection by the local pharmacy

Please respect the following:

1. We are unable to enter into correspondence over the internet regarding repeat prescriptions, this is to protect your confidentiality. 
2. Staff who receive your request have been trained to issue prescriptions, but they do not have indepth medical knowledge.  Please ensure you provide as much detail from your repeat prescription as possible.
3. The practice cannot be held responsible for any delay of your request, nor any technical failure of the system.  It is the patient's responsibility to allow enough time when ordering prescriptions.
4. Please do not phone to confirm your prescription is ready as this blocks our telephone lines and generates a large amount of work for reception staff.

Items not on your repeat list

Please remember you cannot order items that are not on your repeat medication list via the online ordering system.  Items such as the contraceptive pill, aniI-depressant medication and new medication that doctors have introduced to your regime will not appear on your repeat list. If you would like a medication that is not on your repeat list you can place a "special request" by completing an order sip which is available in reception.  A doctor will check your records and issue a prescription if appropriate.  You may, however, be asked to make an appointment with a GP if they think you should be seen first.

Please allow three full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Order your repeat prescriptions online ursing the form provided. You must be registered with the Practice before we can accept your request.

Prescription requests made before 5:00 pm will be ready for collection 3 working days later after 2:00 pm

Please do not phone to confirm your prescription is ready as this blocks our telephone lines and generates a large amount of work for reception staff.